Returns & Exchanges

Returns

We are happy to accept returns or exchange within 14 days of receipt provided the items for return are in their original condition and the original receipt is enclosed. An exception to this rule includes products of a personalized nature and items on sale unless considered faulty.

To return a product please email sales@tees2knees.com.au and provide the following details:

  • Name and Contact Details
  • Product Name or Code
  • Invoice Number
  • Reason for the Return
  • Exchange or Refund

    • An email advising you of a "return number" will be sent to you. To ensure the exchange/refund process runs smoothly please write the allocated return number clearly on the outside of the package being returned to Tees2Knees.

    For exchanges within Australia, a prepaid envelope/satchel needs to be included for the replacement item to be sent out.

    All exchanges need to be complete within 28 days of original purchase date.

    For international exchanges please include original postal charges. Please post all returns to the following address with the original receipt of purchase.

    Tees2Knees

    “Returns Number”

    P.O Box 394 Moffat Beach

    QLD, 4511

    Faulty Products:

    Tees 2 Knees are committed to providing a quality product and do their best to thoroughly check each item before sending them. In the event that a product is considered faulty, the original item will be replaced at no additional cost to the customer including postage and handling.

    Damaged Goods:

    Tees 2 Knees takes great care to package their goods to minimize the possibility of any damage occurring during transit. The risk of loss or damage passes to the consumer upon delivery to Australia Post however we do consider any damage to goods on a case by case basis. The same risk of loss or damage also applies to International Deliveries. Given the increased risk of damage to international packages based on the distance traveled, we do recommend considering the international insurance. For further information on this please email info@tees2knees.com.au

    Please note:

  • Tees2 Knees reserves the right to refuse the return of any product that is not in its original condition.
  • Tees2 Knees takes no responsibility for loss or damage of packages being returned in the post.
  • The request for a refund will be issued back to your credit card within 24hours of receipt of goods providing all the necessary information is supplied.
  • Products can be exchanged for an alternative product, however if the replacement item is priced higher than the original item then the difference will be payable in addition to postage and handling costs.